Job Description

WE ARE HIRING!

Company Name: Alorica Philippines

Location: Mj Plaza

Job Type: Full-time

Experience Level: Entry / Mid / Senior

Industry: BPO

About the Role

We are seeking dynamic individuals to join our team at Alorica Philippines. As a part of our BPO industry, you will have the opportunity to work in a fast-paced and collaborative environment. You will be responsible for delivering high-quality customer service to our clients while utilizing innovative tools and technologies.

Key Responsibilities

• Provide exceptional customer service via phone, email, and chat
• Resolve customer inquiries and concerns efficiently
• Document all interactions accurately in the system
• Collaborate with team members to ensure customer satisfaction
• Adhere to company policies and procedures
• Meet and exceed performance metrics and targets

Qualifications

• Strong communication skills both verbal and written
• Ability to multitask and work in a fast-paced environment
• Previous customer service experience is a plus
• High school diploma or equivalent
• Proficiency in MS Office and CRM software

Benefits

• Competitive salary and benefits package ?
• Career growth opportunities within the company ?
• Friendly and inclusive work environment ?
• Health and wellness programs ?
• Ongoing training and development initiatives ?
• Team building activities and events ?

Why Join Us

Alorica Philippines prides itself on fostering a culture of teamwork, collaboration, and innovation. We value our employees and provide them with the tools and resources they need to succeed. Join us to be a part of a dynamic team that is committed to delivering excellence in customer service.

How to Apply

If you are ready to take on this exciting opportunity, please visit our company site to submit your application.

Qualification Required

• Undergraduate