Job Description

Job Title:

₱15,000 SIGN-IN BONUS! CSR for Retail Account

Location:

Makati

Job Type:

Full-time

Experience Level:

Entry Level

Industry:

BPO

About the Role

Join our team at Alorica - Makati as a Customer Service Representative for a Retail Account, where you will assist customers with inquiries, provide product information, and resolve issues to ensure customer satisfaction. You will work in a dynamic team environment, utilizing cutting-edge tools and technology to deliver high-quality service.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Provide product information and assistance with purchases
• Troubleshoot and resolve customer issues promptly and accurately
• Ensure customer satisfaction through effective communication and service delivery
• Collaborate with team members to meet and exceed performance targets
• Maintain a positive attitude and uphold company values

Qualifications

• High school graduate or equivalent
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment
• Basic computer skills and familiarity with CRM systems
• No prior experience required - training will be provided

Benefits

• Competitive salary with performance-based incentives ?
• Health and wellness benefits ?
• Career growth opportunities and professional development ?
• Fun and inclusive team culture
• Employee discounts on retail products
• ₱15,000 sign-in bonus upon successful completion of training

Why Join Us

At Alorica - Makati, we prioritize teamwork, diversity, and continuous improvement. We offer comprehensive training, advancement opportunities, and a supportive work environment. Join us to be part of a growing company that values your contribution and invests in your success.

How to Apply

To apply for the position, please submit your application at https://tinyurl.com/Alorica-Makati-BPO

Qualification Required

• High School Graduate