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Customer Experience Agent | CSR Account

Alorica - Davao

Alorica Philippines

Alorica - Davao 988.22 km

Earn Up to 13,500 Monthly

Alorica - Davao Alorica - Davao - Customer Experience Agent | CSR Account

Location Matina IT Park, Gen. Douglas MacArthur Highway, Talomo, Davao City, Davao del Sur, Philippines

Job Pitch

Benefits

  • Health, dental, and vision coverage/HSA
  • PTO
  • Paid holidays and sick time
  • Leadership programs
  • Paid training and tuition reimbursement
  • Employee assistance program

Job Description

  • Responds to requests and calls from customers related to client specific programs and products
  • Identifies and responds to customer’s needs based on designated procedures of account/client
  • Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call related information of each call received for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
OTHER RELATED DUTIES
  • Escalates calls to supervisor when necessary and appropriate
  • Maintains and updates customer information as necessary
  • Provides support and assistance as needed
  • Up-sells to customer upgrades as necessary
  • May perform other client specific duties as necessary and required by program/account
  • Other duties as assigned

Requirements

  • High school diploma or GED 
  • Customer service experience is a plus
  • Strong computer navigational skills
  • Familiarity with Microsoft Office applications (Word, Excel)
  • Excellent oral and written communication skills
  • Exceptional listening/comprehension skills
  • Professional and courteous 
  • Customer oriented 

Work Environment

  • Regular work performed in a climate-controlled, call-center environment.
  • Ongoing usage of phone and computer systems

Physical Demands

  • Constant sedentary work

Next Steps

  1. Place an application
  2. Complete your online assessment if applicable 
  3. Our team will review your application
  4. If selected to move forward, our team will follow up directly 

 

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. 

 
Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Skills Required

  • Strong Communication Skills

Qualification Required

  • High School Graduate

What this jobs offers

Alorica - Davao About Alorica - Davao Read more about Us

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

  • Alorica - Davao
  • Alorica - Davao
  • Alorica - Davao
  • Alorica - Davao