Job Pitch

APPLICATION REMINDER: We appreciate your interest in applying with Accenture. As you go along the recruitment process, we require everyone to complete their Workday profile via our career site (Workday) accessible after you click the ‘Apply Now’ button or to be sent via SMS. Make sure to accomplish all the required information within 24 hours for us to process your application.

Join our high performing team and enjoy these benefits:

• Competitive salary package, company bonuses, and performance incentives
• Night differential
• Loyalty, Christmas gift, inclusion, and diversity benefits
• Paid sick and vacation leaves
• Expanded maternity leave up to 120 days*
• HMO coverage (medical and dental) from day 1 of employment
• Life insurance
• Employee stock purchase plan
• Retirement plan
• Flexible working arrangements
• Accessible locations
• Work Life Balance
• Healthy and encouraging work environment
• Career growth and promotion opportunities
• Volunteering opportunities

*Terms and conditions apply

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Job Description

Accenture in the Philippines is currently looking for Workforce Services Associate Manager who will be responsible in performing the following day-to-day tasks:

• Driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.
• On boarding of new accounts in Location/Delivery Assurance vertical. This includes communication with WFM Shared Services for the new account onboarding and identifying and deviation from standard SOD.
• Participates in the action and strategic planning process that establishes annual objectives and goals for an organization.
• Responsible for delivery on all contracts / SLAs.
• Manages internal and external audit with processes and controls.
• Responsible for the development of resources under his/her span.
• Provide Operations Director/Managers with input on possible resolutions. Provide solutions to escalated issues and updates.
• This position would be responsible for the performance management of all employees reporting directly / indirectly under him / her.
• Develop programs/modules/projects or other initiatives for WFM Team’s development and efficiency.
• Serve as a resource for training and reporting of Call Center-WFM efficiencies, account/team/individuals’ statistical analysis and process improvement.
• Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.

What are we looking for?

• Must have at least 7 years overall workforce management (WFM) related experience
• Must have at least 5 years supervisory/ management experience
• Experience in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and Forecasting
• With client facing experience

Qualification Required

• College Graduate