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Accenture Mandaluyong


Accenture Mandaluyong 33.20 km

Service Delivery Senior Analyst | BPO

  • Day 1 HMO Day 1 HMO
Accenture Mandaluyong


Accenture Mandaluyong 33.20 km

Service Delivery Ops Associate Manager

Earn Up to 5 Monthly

Accenture Mandaluyong Accenture Mandaluyong - Service Delivery Senior Analyst | BPO

Location Robinsons Cybergate Tower 1, Cybergate Street, Mandaluyong, Metro Manila, Philippines

Job Pitch

APPLICATION REMINDER: We appreciate your interest in applying with Accenture. As you go along the recruitment process, we require everyone to complete their Workday profile via our career site (Workday) accessible after you click the ‘Apply Now’ button or to be sent via SMS. Make sure to accomplish all the required information within 24 hours for us to process your application.




What are we looking for?

  • Open to College Graduates and College Undergraduates with relevant work experience
  • With at least 12 months of experience in Insurance account, and/or 12 months work experience in the non-BPO financial sector (Personal Insurance, Personal Banking, Investment, Wealth Management, or Medical insurance)
  • With at least 1 year Supervisory experience in the BPO industry





Join our high performing team and enjoy these benefits:

  • Competitive salary package, company bonuses, and performance incentives
  • Night differential
  • Loyalty, Christmas gift, inclusion, and diversity benefits
  • Paid sick and vacation leaves
  • Expanded maternity leave up to 120 days*
  • HMO coverage (medical and dental) from day 1 of employment
  • Life insurance
  • Employee stock purchase plan
  • Retirement plan
  • Flexible working arrangements
  • Accessible locations
  • Work Life Balance
  • Healthy and encouraging work environment
  • Career growth and promotion opportunities
  • Volunteering opportunities



*Terms and conditions apply


About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Job Description

Accenture in the Philippines is currently looking for Service Delivery Senior Analyst (Insurance) who will be responsible in performing the following day-to-day tasks:


  • Manages processes based on established performance standards, service & quality levels
  • Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.)
  • Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training
  • Coaches team members on proper handling of transactions
  • Execute existing DR/BCP plans of the team
  • Execute/deliver output based on the project plan during migrations
  • Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired
  • Manages and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor or Trainer. Executes career development plans for direct reports
  • Takes ownership in resolving and managing end-customer issues and negotiations
  • Manages internal updates/communication within the unit
  • Enforces compliance to company policies and effect disciplinary measures on violations
  • Initiate and implement process improvements
  • Leads projects/tasks that may be assigned from time to time

Skills Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • College Graduate

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