We are seeking a dedicated and customer-oriented Client Support Specialist to join our team for a blended account that encompasses both calls and back-office tasks. The successful candidate will be responsible for providing exceptional customer service to clients in the mortgage sector, handling inquiries, and ensuring a seamless client experience.

Responsibilities:

Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
Assist clients with mortgage-related queries, including account information, processing, etc.
Perform back-office tasks such as data entry, document verification, and account updates.
Resolve customer issues and complaints with a focus on first-call resolution and customer satisfaction.
Maintain accurate and up-to-date records of customer interactions and transactions. ? Collaborate with other team members and departments to ensure a cohesive approach to customer support.
Adhere to company policies, procedures, and regulatory requirements.
Participate in training sessions and stay updated on product knowledge and industry trends.

Minimum Qualifications

At least 6 months of Customer Service/BPO experience
Financial experience is a plus (but not required)
Strong communication skills
Willing to work onsite in Bridgetowne, Quezon City
Available for graveyard shifts

Set-up:

Job Timings : US Shift
Holidays: US Holiday Calendar
Work mode option: o Working from IMS Office

Job Description

Responsibilities:

Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
Assist clients with mortgage-related queries, including account information, processing, etc.
Perform back-office tasks such as data entry, document verification, and account updates.
Resolve customer issues and complaints with a focus on first-call resolution and customer satisfaction.
Maintain accurate and up-to-date records of customer interactions and transactions.  Collaborate with other team members and departments to ensure a cohesive approach to customer support.
Adhere to company policies, procedures, and regulatory requirements.
Participate in training sessions and stay updated on product knowledge and industry trends.

Minimum Qualifications

At least 6 months of Customer Service/BPO experience
Financial experience is a plus (but not required)
Strong communication skills
Willing to work onsite in Bridgetowne, Quezon City
Available for graveyard shifts

Set-up:

Job Timings : US Shift
Holidays: US Holiday Calendar
Work mode option: o Working from IMS Office

Skills Required

Strong Communication Skills
Positive Attitude
Attention to Detail
Calm Under Pressure
Analytical Skills

Qualification Required

Undergraduate

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What this jobs offers

About IMS Outsourcing Solutions Inc. Read more about Us

IMS OUTSOURCING SOLUTIONS INC.

IMS Group powers the future of work by delivering global workforce solutions, since 2006. We have cemented our position as one of the pioneers in the outsourcing industry, by creating value-driven, innovative, and sustainable business solutions, and achieving unprecedented results through synergized partnerships.

We empower businesses worldwide, consistently surpassing clients’ expectations with expert-led outsourcing services. Throughout our journey, we have successfully formed long-term and valuable relationships with some of the largest and most reputable brands in the world.

With a commitment-driven approach, we are on a mission to continue to shift gears and transform every business and person we touch.

OUR BUSINESS IMPACT

Being in a people-centric business, IMS Group is all about servicing the customers’ needs, but with a creative spin. With our 16+ years of expertise, we have developed extensive strategies, comprehended the process gap, and successfully filled it with our innovative solutions. By taking our client’s entire delivery engine, re-engineering it in an offshore, low-cost environment, and providing complete service delivery to them, our aim is to eventually lead them to business excellence.

Creating the entire business model that started way back in 2006, today, 200+ global brands benefit from IMS Group’s breakthrough solutions, contributing significantly to the world of recruitment and staffing.

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