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Workforce Reports Analyst | Metro Manila

Ubiquity BGC

Ubiquity

Ubiquity BGC 32.95 km

  • Day 1 HMO Day 1 HMO

Ubiquity Ubiquity - Workforce Reports Analyst | Metro Manila

Location MANILA - BGC Bench Building, 10th Floor Rizal Drive & 30th Street Bonifacio Global City, Metro Manila

Job Description

Day-to-day responsibilities:

  • Develop and distribute Contact Center reporting.
  • Modify, revise, and update scorecards, dashboards, and other reports
  • Responsible for data integrity, and accuracy of all reporting requirements.
  • Works with Operation, Business Support team to create or modify current reporting.
  • Analyzes data to ensure integrity and structures data to help support or provide business recommendations i.e. Performance Metrics

Qualifications:

  • 1-3 years of experience in the same capacity.
  • Experience in extracting data from CMS and other reporting platform
  • Strong data analytics and creation of reports
  • Experience in automating task/reports that are manual to reduce cycle time and defects.
  • Proficient user of Excel, SQL and understanding call center statistics a must.
  • Knowledge in VBA, macros, linked data, pivot chart tools, design tools
  • Experience in developing dashboards, and understandable reports and useful visualization.
  • Has intensive experience in creating reports using Power BI and Looker Data Studio.
  • Flexible schedule and excellent attendance record
  • Should be amenable to working on different schedules (i.e. Day Shift, Mid Shift, Night Shift)

Skills Required

Qualification Required

  • College Graduate

What this jobs offers

Ubiquity About Ubiquity Read more about Us

What we do. Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150 brands and counting. We want you. We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.

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