Job Pitch

• Free Shuttle Service

• Day 1 HMO, Accidental & Life Insurrance, In-House & Online Pharmacy

• Best in class benefits like Allowances & Scholarship Program

• Retirement Fund, Loyalty Incentives & many more!

Job Description

What's in it for YOU

• Day 1 HMO

• Meal & Transportation Allowance

• Rice Subsidy

• Clothing Allowance

• 24/7 Teleconsult

• Free Psychologist Consultation

• In-house & Online Pharmacy

• Scholarship Program

• Retirement Fund

• Free Meal & Medicine (through Transcom’s Tap Card Rewards)

• Loyalty Incentives

• Accidental & Life Insurance

• Free Shuttle Service

Join our Transcom Family as a Customer Service Representative (CSR)

• CSR’s main task is to offer a full range of customer service to assigned Employer’s Clients, by phone, fax, or mail/email. Full range of customer service includes handling of incoming calls and outgoing calls (incl. sales calls). The offered customer service should be of highest quality - accurate, polite, and competent.

• CSR’s work duties can as well include data input to Clients’ programs and other back office tasks. The BO tasks should be made on the first opportunity, precisely, without mistakes.

• Additional responsibilities may be added as the needs of the business change and expand

People

• Be open and receptive to constructive feedback from Team Leaders, TQM, and other CSR’s. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work.

• Help to keep motivation high by being supportive to your colleagues

• Take full responsibility and the required action for assigned tasks.

Performance

• Understand, meet, and exceed targets set by your TL for different clients/projects.

• Propose motivational activities.

• Propose ideas for continuous improvement.

• Meet or exceed all attendance minimums.

• Adhere to all scheduled breaks and lunches (i.e. meet established schedule adherence/compliance minimums)

• Zero justified complaints

• To complete self-training through the use of the Intranet

Quality

• Have a clear understanding of quality expectations for the different clients and projects.

• Improve the quality of your work on a daily basis by learning and implementing new skills with help from Team Leaders, TQM and other CSR’s

Process integrity

• Be actively involved in problem-solving and propose improvements to processes.

• Implement and respect TranscomWW standard practices.

What we are looking for:

To be successful in this role you must…

• Possess a positive attitude.

• Have very good interpersonal skills (both written and oral)

• Take ownership for quality, competence, and commitment.

• Enjoy/thrive on autonomy within the franchise framework and be results focused.

• Be highly motivated and prepared to work hard.

• Have high personal energy and enjoy a lively environment.

• Be highly flexible and welcome change/improvements.

Qualification Required

• High School Graduate