Job Pitch

Join Our Team as a Chat Support Representative!

Are you goal-driven and a natural at socializing? You can leverage your communications skills by joining our growing team!

Position: Chat Support Representative
Location: McKinley Hill, Taguig City
Type: Full-Time

Perks and Benefits:

• Guaranteed non-voice for an exclusive account
• Competitive Salary Package
• Performance Based Bonus (up to Php 10,000 monthly)
• All social guarantees and benefits as per the labor law
• HMO Upon Regularization (up to Php 120,000 coverage)
• Yearly leave monetization

Qualifications/Skills:

• At least 6 months experience working in BPO is a plus
• Fresh graduates are welcome to apply
• Must have excellent English writing skills and without grammatical mistakes.
• Amenable to work onsite in McKinley (Intellectual Property Center, Upper McKinley Rd., BGC)
• Amenable to work on shifting schedule

Job Description

Job Overview:

As a Chat Support Representative, you will be answering casual messages on a fantasy-based website. You have to be able to talk to customers about all kinds of topics. Some of our clients just want to have light conversations on relationships, routines, weather, work and culture. Your identity will be kept confidential and will not be known by customers because you will be assumed to be the person the customer is chatting with.

Job Responsibilities:

• Responsible for delivering exceptional customer service through online chat interactions
• Prepare engaging and interesting topics and respond to all incoming messages in a creative manner
• Collaborate with team leads to ensure consistent and effective customer support
• Ensure timely responses to incoming messages from external clients in accordance to guidelines
• Meet and excel performance targets, including response time and chat volume goals in accordance to guidelines

Qualification Required

• College Graduate