Job Description

#BeMore

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Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• World-class workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive culture for you to #BeMore at work

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.

• Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs.

• Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer.

• Recognize and adjust support approach to accommodate all levels of customer’s experience.

• Communicate positively with team members, customers, and other partners.

Who are we looking for?

• High school/Senior high school graduate

• Must possess at least 1 year of BPO experience in a voice account, with 6 months in a technical account

• Good understanding of consumer electronics products

• Solid technical and diagnostic skills with tested problem-solving skills

• Strong verbal and written English communication skills

• Amenable to work rotating shifts (morning, mid, & night shifts)

• Can work from home and in Ortigas Center, Pasig City

• With access to a quiet and secured room and at least 30 MBPS internet subscription

How to Apply?

Online

Source of Application: Job Boards - JOBYODA

Send us your application through JOBYODA and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXManilaVirtualRecruitment.

Onsite

Source of Application: Job Boards - JOBYODA

Send us your application through JOBYODA and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-6pm

ID verification may be conducted at any stage of the recruitment process.*

Qualification Required

• High School Graduate