Job Description

#BeMore

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Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

As a Technical Customer Specialist, you will provide advanced technical support to customers and ensure prompt and effective resolution of their inquiries and issues. You will help us deliver excellent service to our partner brand by performing these tasks:

• Handle technically challenging tickets escalated from non-technical support teams; utilize internal tools (admin-access dashboards, SQL databases, server logs, browser developer tools, etc.) to investigate and identify resolutions to customer issues.
• Distinguish between bugs, incidents, product feedback, and needed UX improvements, providing accurate, tailored solutions for customers; provide proactive feedback and actionable feature requests to our engineering teams based on customer needs and observations.
• Coordinate and draft excellent communications to customers and internal stakeholders, ensuring clarity, timely updates, and customer delight; recognize that timeliness and quality solutions support our value of being Customer-obsessed.
• Take a data-driven approach to identifying and remedying common customer issues; identify and address trends in customer inquiries to improve product documentation, knowledge base articles, and support processes.
• Mentor and assist junior members of the customer support team, sharing technical expertise, best practices, and providing guidance.

Who are we looking for?

• Completed at least 2 years in college.
• With at least 2 years BPO technical support experience, with proficiency in troubleshooting software and hardware issues.
• Excellent English fluency, both written and verbal (C1 level).
• Strong problem-solving and analytical abilities, with keen attention to detail.
• Amenable to work in rotating shifts (morning, mid, & night shifts).
• Can work in Ortigas Center, Pasig City.

How to Apply?

Source of Application: Job Boards - JOBYODA

Onsite

Send us your application through JOBYODA and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-6pm. Declare JOBYODA as the source of your application during your interview.

Qualification Required

• Undergraduate