Job Pitch

What’s on offer for you?

• Chance to win 1 of 10 resort vouchers worth 10K, or a brand new motorcycle!

• Up to P2000 for application milestones*

• 30% Monthly Performance Incentives – your hard work is rewarded!

• HMO & Life Insurance from Day 1

• Up to 25 Paid Time-Off credits 

• Performance-based Merit Increases and Milestone Rewards for employees expanding their tenure

• Employee Assistance Programs and Counselling & Consultations, along with Bereavement leaves and Assistance to help support our employees

• And so much more to explore! 

All candidates must have at least one (1) valid government-issued ID and a soft copy saved on their phone for verification purposes.

*New Hire Raffle, Performance Bonus, and Milestones promos are for select April classes only. Terms and conditions apply.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• World-class workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive culture for you to #BeMore at work

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

Who are we looking for?

• High School Graduate

• Must have at least 1 year of BPO experience handling a voice campaign and at least 6 months basic troubleshooting experience

• Good understanding of consumer electronic products

• Solid technical and diagnostic skills with tested problem-solving skills

• Strong verbal and written English communication skills

• Amenable to work rotating shifts

• With access to a quiet and secured room and at least a 30 MBPS internet subscription

• Can temporarily work from home and onsite in Cebu IT Park, Cebu City

*Terms and conditions apply

Job Description

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and

• offer consultative support.

• Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs

• Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer

• Recognize and adjust support approach to accommodate all levels of customer’s experience

• Communicate positively with team members, customers, and other partners

Qualification Required

• High School Graduate