Job Description

Job Title: Customer Service Representative - Health Care Account

Location: Bridgetowne - Quezon City

Job Type: Full-time

Experience Level: Entry / Mid / Senior 

Industry: BPO

About the Role

As a Customer Service Representative for our Health Care Account at Sagility, you will be at the forefront of providing top-notch customer service to clients in the healthcare industry. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving. You will work in a collaborative team environment using cutting-edge tools to deliver high-quality service.

Key Responsibilities

• Respond to customer inquiries and provide accurate information
• Resolve customer issues and complaints in a timely manner
• Document customer interactions and maintain accurate records
• Collaborate with team members to improve processes and customer experience
• Adhere to company policies and procedures to ensure quality service delivery
• Stay updated on product knowledge and industry trends

Qualifications

• Excellent communication and customer service skills
• Ability to multitask and prioritize tasks effectively
• Experience in a customer service role is a plus
• Knowledge of healthcare industry regulations and terminology
• Strong problem-solving abilities
• High school diploma or equivalent

Benefits

• Competitive salary package ?
• Healthcare benefits ?
• Career growth opportunities ?
• Continuous training and development programs ?
• Friendly and supportive team environment ?
• Modern office facilities and technology ?️

Why Join Us

At Sagility, we foster a culture of teamwork, innovation, and growth. You will have the opportunity to develop your skills, build meaningful relationships, and make a difference in the lives of our customers. Our commitment to quality service and employee satisfaction sets us apart in the BPO industry.

How to Apply

To apply for the Customer Service Representative - Health Care Account position, please visit our company website and submit your application online.

Qualification Required

• College Graduate