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Be our Customer Service Representative! | US Healthcare Account (Quezon City)

Optum Quezon City

Optum

Optum Quezon City 36.05 km

  • Day 1 HMO Day 1 HMO

Customer Service Associate - QC | Night Differential + Earn up to 26k salary!

Optum Quezon City

Optum

Optum Quezon City 36.05 km

  • Day 1 HMO Day 1 HMO

We are hiring for Customer Support | Retirement Benefits | UP Ayala Technohub

Optum Quezon City

Optum

Optum Quezon City 36.05 km

  • Day 1 HMO Day 1 HMO

Fresh Graduate? Join us now as Customer Support! | Quezon City

Optum Quezon City

Optum

Optum Quezon City 36.05 km

  • Day 1 HMO Day 1 HMO

Optum Quezon City Optum Quezon City - Be our Customer Service Representative! | US Healthcare Account (Quezon City)

Location UP Ayala Technohub Building N, Central Ave, Diliman, Quezon City, Metro Manila, Philippines

Job Pitch

WHAT WE OFFER: 

  • Market Competitive Pay Levels
  • Retirement Plan
  • Medical Plan (HMO) from Day 1 of employment
  • Dental, Medical, and Optical Reimbursements
  • Life and Disability Insurance
  • Paid Time-Off Benefits
  • Sick Leave Conversion
  • Tuition Fee Reimbursement
  • Employee Assistance Program (EAP)
  • Annual Performance Based Merit Increases
  • Employee Recognition
  • Training and Staff Development
  • Employee Referral Program
  • Employee Volunteerism Opportunity
  • All Mandatory Statutory Benefits

WHO WE ARE

  • Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
  • UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
  • We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
  • As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
  • We’re a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.
  • Elevate your career with a leading health care company while improving lives.

 

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together

Job Description

ROLE AND RESPONSIBILITIES 

  • You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.
  • You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider.
  • You will intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed. 
  • You will provide our customer real time resolutions or through comprehensive and timely follow-up with the member

Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work.

JOB QUALIFICATIONS: 

  • No BPO experience required
  • Good communication skills
  • Ability to multi-task
  • Must be willing to work onsite in UP Ayala Technohub, Commonwealth
  • Must be willing to work on shifting schedules

Skills Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • High School Graduate

What this jobs offers

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Optum Quezon City

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