Job Pitch

Who’s Foundever?

Foundever is a global leader in the customer experience (CX) industry, employing over 170,000 associates worldwide. The company partners with more than 750 leading and digital-first brands to deliver innovative CX solutions, technology, and expertise.

What’s in it for you?

Career Growth: Foundever provides comprehensive training and career advancement programs, such as Talent+ and the My Academy learning platform, to support employees' professional development.

Wellbeing Initiatives: The wellness program promotes health and wellness among employees, offering a holistic wellness package that includes free medications and health benefits for same-sex couples.

Inclusive Culture: Foundever fosters a diverse and inclusive environment through Employee Resource Groups (ERGs) and initiatives like Circles, ensuring all employees feel valued and supported.

Recognition: Foundever has been recognized as a Great Place to Work in the Philippines, reflecting its commitment to creating a positive workplace culture.

Don’t miss out on this fantastic opportunity.

See the details below to start your application.

You have the option to attend the on-site interview or join the virtual interview process, whichever is more convenient for you.

On-Site Interview Details:

Recruitment Operating Days: Monday to Friday

Operating Hours: 9:00 AM to 5:00 PM

Site Location: Robinsons Luisita, San Miguel, Tarlac City (in front of RCBC bank).

Virtual Process Link:

https://bit.ly/3DMsI3W

Virtual Interview Schedule: Monday to Friday
Time: 10:00 AM to 6:00 PM

Job Description

Instructions:

1. Click on the meeting link above.

2. Ensure you have a stable internet connection.

3. Use a device with a working camera and microphone.

4. Join the meeting within the specified time frame.

5. Avoid any technical issues.

Qualifications of a Call Center Agent

• College Graduates (No experience required).
• Senior high school, 2-year Vocational Course Graduates and 2-years Undergraduates (Must have at least 6months customer facing experience.
• High school diploma or equivalent (must have at least 6months BPO Experience).
• Strong communication skills (verbal and written).
• Proficiency in relevant computer applications and typing skills.
• With financial background is a plus but not required.
• Ability to handle stressful situations and multitask efficiently.
• Strong problem-solving and critical-thinking abilities.
• Customer service experience is an advantage.
• Willingness to work in shifting schedules, including nights, weekends, and holidays.
• Ability to work in a team-oriented environment.
• Patience, empathy, and active listening skills.
• Good comprehension and adaptability to various customer needs.

Duties and Responsibilities of a Call Center Agent

• Answer inbound and outbound calls in a professional manner.
• Assist customers with inquiries, complaints, or technical issues.
• Provide accurate information and solutions based on company policies.
• Process orders, applications, or requests efficiently.
• Escalate complex issues to higher management when necessary.
• Document customer interactions and maintain accurate records.
• Meet or exceed performance targets (call handling time, customer satisfaction).
• Follow call scripts and guidelines to ensure service quality.
• Stay updated on company products, services, and promotions.
• Uphold confidentiality and security of customer information.
• Maintain a positive and professional attitude in all interactions.

Qualification Required

• Associate Degree