Job Description

Go further with Foundever®

Are you ready to move your career forward? At Foundever®, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.  

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. 

Key Responsibilities

This section outlines the specific tasks that require technical knowledge. These responsibilities should be tailored to the specific field and may include:

• Troubleshooting and Problem-Solving: Diagnose, troubleshoot, and resolve complex technical issues related to [specific technology, e.g., network infrastructure, software applications, server performance].

• Training and Support: Provide technical support and training to end-users and team members.

Qualifications and Skills

This is where you clearly define the required technical knowledge and related skills. This section is often broken down into:

• Required Technical Skills (Hard Skills): This is the most critical part. Be specific about the technologies, languages, and tools the candidate must be proficient in.

• Required Experience and Education: Bachelor's degree in Computer Science, Information Technology, or a related technical field.

• Complementary Skills (Soft Skills): While the focus is on technical knowledge, these roles also require a certain set of soft skills to be effective.
• Strong problem-solving and analytical skills.
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences.
• Ability to work both independently and as part of a team.
• Detail-oriented and able to manage multiple priorities.
• Commitment to continuous learning and staying current with industry trends.

What should you expect from us?

• Paid training from day one

• Tons of growth opportunities (93% of our non-agent positions are filled internally) 

• A leadership team that hears your voice; we know that when we work together we can accomplish so much more

• Fun team environment where we work hard to build trust every single day

• HMO Benefits for you and your family

• Free Call Center Training

• Free Shuttle services in selected locations (Pick-up points)
  
  

Terms and conditions apply 

Qualification Required

• Vocational