Job Description

Job title: Customer Service Representative

Location: Quezon City and Makati City

Setup: Onsite, Shifting schedule

Salary: up to 28,000 PHP

If you’re ready to bring your passion for service to a company that values you, this is the place to be.

Job Description:

Do you thrive in a role where you can help others and make a difference? Join our team as a customer service representative, where you’ll be the face of our company, helping customers navigate their questions and concerns while delivering an exceptional experience. You’ll handle inquiries, resolve issues, and work collaboratively with other departments to ensure customer satisfaction. If you’re a great communicator, enjoy problem-solving, and are motivated by helping others, we’d love to have you on our team.

Job Responsibilities and Tasks:

• Respond promptly to customer inquiries via phone, email, and live chat.
• Deliver accurate information about products, services, and company policies.
• Resolve customer concerns and escalate issues to appropriate departments when necessary.
• Record customer interactions and feedback in our CRM system for tracking and analysis.
• Assist with troubleshooting common issues and follow up to ensure resolution.
• Identify customer needs and provide proactive solutions to improve their experience.
• Collaborate with team members to share insights and develop better processes.

Skills and Qualifications:

• No BPO experience required; atleast 6 months BPO experience is a plus.
• Strong verbal and written communication skills.
• Problem-solving abilities with a detail-oriented mindset.
• Ability to multitask and handle high-pressure situations calmly.
• Basic computer proficiency.
• Open for high school graduates (K12 & old curriculum), college (undergraduate/graduate), and vocational.

Hiring process: 

• Virtual Screening
• Onsite: Initial interview, Assessment, Final Interview, Job Offer

Qualification Required

• High School Graduate