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DForce Operations Center, Inc. - Ortigas 34.61 km
Earn Up to 35,000 Monthly
Free Food
DForce Operations Center, Inc. - Customer Experience Specialist
Robinsons Cyberscape Gamma, Ortigas Center, Pasig, Metro Manila, Philippines
Who Are We: Top Tier Global BPO Organization
Who Are You: Professionally committed, intellectually curious, customer dedicated, and uniquely possess the strength in order to aspire to be a part of the global digital marketing industry.
Candidate Requirements:
- English Level 5 or equivalent to C1 Speaker (must have)
- Experience with escalations and customer service support
- Proven ability to work independently and with a team at the same time
- Self Starter and Strategic Thinker
- Promoting Performance and Mindset Management
- Teamwork and Inclusive Environment
- Energetic
- Eager to Learn About Digital Advertising
- Enthusiastic
- Comfortable in High Energy Environment
- Detail-Oriented
- Motivated to Grow
- Comfortable on the Phone
What You Will Do:
-Provide first class client service.
-Consistently maintain a high level of professionalism and respect with every client interaction.
-Continually maintain a working knowledge of all company products, services, and programs.
-Make recommendations according to the client's needs for features and added values.
-Update client information in the CRM during and after each call as needed.
-Build confidence in the program and build rapport with clients.
-Communicate with clients through email and SMS as needed and in a timely manner.
-Follow up with the client to complete any missing pieces of the campaign.
-Provide each client with solutions the first time they call in.
-Attend morning and weekly training.
-Manage incoming cases from customer emails within 24 hours as assigned by team lead.
-Report customer feedback and patterns to management.
What Do You Get:
- In-depth Training
- Stable Schedule: Monday - Friday (Graveyard Shift)
- Performance Bonuses
- Growth Opportunities
- Rewarding Career to Help Others
- Wellness Programs and Resources
- Lunch provided daily
- Inclusive and Positive Environment
- Performance Reviews
- Promote From Within by Performance
Fun Perks:
-Team Building
-Holiday Parties and Corporate Sponsored Events
-Milestone Awards
-Birthday and Workaversary Recognition
-Monthly Newsletter
-Giving Back to the Community
-Group Outings - Dinner, Sporting Events, Escape Rooms, Paint Nights
-Friday Theme Days
-Movies on Projector
-Team Building Activities
Benefits:
About DForce Operations Center, Inc.
Read more about Us
DForce Operations Center, Inc. is a newly established Business Process Optimization company right in the heart of Ortigas Center, Pasig City. We handle process optimization for different companies with Customer Service expertise through an inbound and outbound call center, Back Office Support for Search Engine Optimization, Website Creation, Digital Marketing, and more. As a company, we are committed to delivering performance with high accuracy and quality. We believe that with the Power of DForce, anything is possible. Our mission is to be the leader in optimized offshore outsourcing. We visualize a streamlined industry that allows our clients and their partners to feel that their service is within their value chain. Opportunities Optimized (OO) “OO” is a Filipino word for “YES.” As part of the culture of DForce, we make sure that we say YES to opportunities and accept challenges as we visualize optimized solutions for them. This is the spirit that keeps the FORCE in the dominant world of Business Process Optimization. With us, we may be shores apart, but our business will keep your values at heart!
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