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Alldigitech Manila Inc - One World Square 33.78 km
Day 1 HMO
Alldigitech Manila Inc. - Team Leader - Healthcare Account
Upper McKinley Hill, Taguig, Metro Manila, Philippines
What you'll be doing:
Directly manage and oversee a team of customer service representatives, providing guidance, support and feedback to ensure high levels of performance
Monitor team performance metrics and identify areas for improvement, implementing strategies to drive success
Foster a positive and collaborative team environment, recognizing and rewarding high-performing team members
Serve as the main point of contact for escalated customer inquiries and complaints, working to resolve issues efficiently
What we're looking for:
2-3 years of experience as a customer service team leader role under a BPO healthcare account specifically scheduling and appointment setting
Strong leadership and people management skills, with the ability to motivate and inspire a team
Excellent communication and interpersonal skills
About Alldigitech Manila Inc.
Read more about Us
Alldigitech Inc (NSE – ALLDIGI) India is a pure play, third-party Business Process Outsourcing (BPO) Company offering both voice and non-voice services on a blended delivery platform.
Starting out in 1998, Alldigi has emerged as a global corporation, servicing veritable corporate majors across the world on a 24/7/365 basis. Balancing rapid growth with an expansion in service offering, Alldigi is acknowledged for its expertise in Banking, Financial Services and Insurance, Technical Support, Quality Assurance and Human Resource Processing domains.
Alldigitech Inc began to expand in the Philippines to complement the demands of US clients and to tap other potential Southeast Asian markets. The 150-seater BPO Kingdom Builders, Inc. (KBI) in Ortigas was bought by Alldigitech Inc in October 2007.
Alldigitech Inc. now caters to the needs of existing and proposed customers from the US, Australian and ASEAN markets. Alldigitech Inc has also scaled the capacity of Alldigitech Inc to 750 seats.
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