Overview Successful candidates will provide excellent customer service to our US-based clients by addressing inquiries related to account specific products and services, process order placement and tracking, refunds and replacement, and other shopping account management through multi-channels (call, email, and chat) Qualifications • Must be 18 years old and above • Completed at least 2 years in college (no back or failed subjects) • At least 6 months of call center experience is preferred • We accept High school graduate with at least 6 months of call center experience (ops tenure) • Amenable to work on holidays, weekend, and shifting schedule • Professional, enthusiastic, and customer service oriented Skills Required • Excellent oral and written communication for personalized interaction • Must exhibit active listening • Must have keen attention to details • Must have good conversational skills • Must have good problem solving and analytical skills • Ability to arrive at decisions independently and demonstrate persuasion and negotiation skills • Ability to educate customers on inquiries and other product information • Ability to handle issues and complaints in a courteous and professional manner • Ability to multi-task and access multiple data source simultaneously • Ability to probe effectively • Ability to sell using consultative sales approach or suggestive pitches on customer purchases