Job Description

Job Qualifications:

• Open to College Undergraduates with 6 months of BPO experience Preferably in the Financial Data.
• Have a background in finance, collections, billing, loans, cryptocurrency, etc.
• Average Communication Skills.
• Nightshift Differential.
• 13th Month Pay
• Permanent
• Fulltime
• Hybrid setup.
• US Base Account

Job Description:

• Responsible for providing support for customers across multiple channels (phone, messaging & email) by investigating, troubleshooting, and resolving customer issues.
• Use all available resources to ensure high standards are met and work is carried out most efficiently.
• Be a trusted advisor, listen, and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.
• Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible ensure all defects are logged appropriately.
• They uncover clients' financial goals, recommend products that match their needs, and provide customer service when questions or issues arise.
• Seek opportunities to add customer values through education, proactivity, and clear expectation setting.
• Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic.

Qualification Required

• College Graduate