Job Pitch

Evolve your customer service experiences!

Job Description

Role

You will provide outstanding service, acting as the primary point of contact for customers regarding products and services related to client programs.

Main Duties and Responsibilities

•    Professionally handles high volume inbound and outbound calls, chats, and emails to quickly identify and resolve customer issues
•    Presents new products and services
•    Enhance customer experience and satisfaction
•    Demonstrate ability to gauge customer response
•    Responsible for creating customer interest to convert to a sale
•    Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate the customer
•    Resolve customer issues via one-call resolution guidelines and/or escalated process
•    Meet or exceed company and client performance metrics
•    Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
•    Responsible for call disposition or compiling and generating reports as required

Who are we Looking for?

•    Candidate must possess at least a High School Diploma / Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, in any field.
•    At least 1 year BPO experience
•    Must have at least 35 Mbps postpaid internet connection/subscription (For BCP)
•    Must be willing to make inbound and outbound calls
•    Must be willing to work in BGC, Taguig
•    Can start immediately
•    Good to excellent communication skills
•    Must be willing to work on shifting schedules

What will you get

•    HMO coverage, covering same-sex or domestic partners
•    Dental and optical benefits
•    Financial loan facilities
•    Educational Assistance Program
•    Personal Leaves
•    Fun and Stress-Free working environment
• Award-winning and People-first company

Qualification Required

• No Requirement