Job Pitch

Join TaskUs and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good rewards, perks and benefits* are available for you!

Employee benefits:

• Scholarship program for your children

• Enhanced health benefits (HMO) extended to up to 2 dependents

• Free Wellness & Resiliency programs extended to household members

• Retirement savings program with company matching

On-site perks:

• World-class, Ridiculously Refreshing workspaces

• Gym and recreational areas 

• Unlimited coffee 

• Food Forward: Free food on-site!

• Daycare for your kids while you're on shift

• Happy Hours, Time-Outs, and other on-site events to enjoy

*Terms & Conditions apply

Recruitment Options:

On-Site Hub (Mon-Fri, 9AM-4PM)
Address: 2F Lumina Point, Bayan Luma II, Imus, Cavite
Bring: Valid ID

Virtual Hub (Mon-Fri, 9AM-4PM)
Requirements: Laptop/PC (using of mobile phones are highly discouraged)
Zoom ID: 242 929 7992
Zoom Link: https://taskus.zoom.us/my/taskusvrh

Job Description

As a Teammate:

• You will receive inbound and/or place outbound calls.

• You will provide accurate and timely responses for inquiries coming through email and live chat support channels.

• You will also perform data and research functions. You will provide support through known basic troubleshooting techniques.

• You will also manage and resolve customer complaints. You will identify and escalate priority issues.

• You will route calls to the appropriate resource when necessary and also document all information on customer interaction according to standard operating procedures.

• You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.

• You will meet and exceed client mandated KPIs (Key Performance Indicators). You must ensure consistent performance based on a continuous improvement model. What else? You must also guarantee that all logins and passwords (both Internal & External) are kept confidential.

• You must also participate in all Internal and External mandated training and/or seminars.

• You must have knowledge, understanding, and compliance with TaskUs policies and procedures. You must also maintain knowledge of functional areas and company policies and procedures.

• You will also provide feedback to management concerning possible problems or areas of improvement.

• You will also perform other duties as assigned by management.

So, do you have what it takes to become a Teammate?

Requirements:

• Can start ASAP
• Completed at least 2nd year in college
• Excellent written and spoken communication skills
• At least 1 year BPO experience
• 25 MBPS internet connection speed
• At least 40 WPM with 90% accuracy typing speed
• Residing in Batangas, Cavite, and Laguna

If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.

Qualification Required

• Associate Degree