Job Title: Customer Service Representative - PHP 24,000 SALARY PACKAGE!
Location: Pasay City
Job Type: Full-time
Experience Level: Entry / Mid / Senior
Industry: BPO
About the Role
Join our dynamic team at Alorica Philippines as a Customer Service Representative and be part of a company that values customer satisfaction and excellence. In this role, you will provide top-notch customer service through phone, email, and chat support. You will work with a collaborative team and utilize cutting-edge tools to deliver quality service to our valued customers.
Key Responsibilities
Handle customer inquiries and concerns effectively
Provide accurate information to customers regarding products and services
Resolve customer issues in a timely and professional manner
Document customer interactions and transactions accurately
Collaborate with team members to achieve service goals
Maintain a positive and empathetic attitude towards customers
Qualifications
Excellent communication skills
Strong problem-solving abilities
Previous customer service experience is a plus
High school diploma or equivalent
Ability to multi-task and work in a fast-paced environment
Benefits
Competitive salary package
Career advancement opportunities
Medical and dental benefits
Fun and inclusive company culture
Ongoing training and development programs
Team building activities and events
Why Join Us
At Alorica Philippines, we foster a supportive and collaborative work environment where every team member is valued and empowered to succeed. We offer continuous training and career development opportunities to help you grow both personally and professionally. Join us and be part of a team that values excellence and innovation in customer service.
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com
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