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Day 1 HMO Work From Home TaskUs PH - TaskUs Imus | Customer Service Representative | No BPO Experience Required
Lumina Point Mall, Imus, Cavite, Philippines
Join TaskUs and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good rewards, perks and benefits* are available for you!
Employee benefits:
Scholarship program for your children
Enhanced health benefits (HMO) extended to up to 2 dependents including same-sex partners
Free Wellness & Resiliency programs extended to household members
Retirement savings program with company matching
On-site perks:
World-class, Ridiculously Refreshing workspaces
Gym and recreational areas
Unlimited coffee
Food Forward: Free food on-site!
Daycare for your kids while you're on shift
Happy Hours, Time-Outs, and other on-site events to enjoy
*Terms & Conditions apply
At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.
About Us
It started with one ridiculously good idea, to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and HealthTech. As of March 31, 2024, TaskUs had a worldwide headcount of approximately 49,600 people across 27 locations in 12 countries, including the United States, the Philippines, and India.
For more information, visit www.taskus.com.
As a Teammate:
You will provide accurate and timely responses for inquiries coming through call, email and live chat support channels.
You will also perform data and research functions. You will provide support through known basic troubleshooting techniques.
You will also manage and resolve customer complaints. You will identify and escalate priority issues.
You will route calls to the appropriate resource when necessary and also document all information on customer interaction according to standard operating procedures.
You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
You will meet and exceed client mandated KPIs (Key Performance Indicators). You must ensure consistent performance based on a continuous improvement model. What else? You must also guarantee that all logins and passwords (both Internal & External) are kept confidential.
You must also participate in all Internal and External mandated trainings and/or seminars.
You must have knowledge, understanding, and compliance with TaskUs policies and procedures. You must also maintain knowledge of functional areas and company policies and procedures.
You will also provide feedback to management concerning possible problems or areas of improvement.
You will also perform other duties as assigned by management.
So, do you have what it takes to become a Teammate?
Requirements:
We're looking for candidates who are willing to work on-site at TaskUs Imus. No BPO experience required. At least a High School Graduate.
We need someone who's willing to work on cyclical schedules. Have experience on phone, email and live chat support? That's definitely a plus! Do you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better!
We're looking for someone who has strong verbal and written communication and comprehension skills.
We require someone who's computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications. If you have a typing speed of at least 40 WPM, that's what we need!
We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who's resourceful, able to multitask and has high attention to details will be a great addition to the team.
If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.
Recruitment options:
On-Site Recruitment Hub (Mon-Fri, 9 AM - 4 PM)
Address: 2F Lumina Point, Bayan Luma II, Imus, Cavite
Bring: Valid ID
Virtual Recruitment Hub (Mon-Fri, 9 AM - 4 PM)
Requirements: Laptop/PC (no mobile)
Zoom ID: 242 929 7992
About TaskUs PH
Read more about Us
TaskUs provides #RidiculouslyGood BPO services in Digital CX, Content Security, Data & AI Operations, and Consulting to the world’s most innovative and disruptive brands. It started with one ridiculously good idea: put people first. We are not your typical BPO or professional services company, as we believe that happy customers are only possible with happy employees. We’re a collective team of highly capable, passionate, and driven teammates who deploy technology and maximize data to fuel our customers’ success. From our Ridiculously Refreshing sites and facilities around the globe; to educational grants for employees and their children; to healthy, subsidized meals that fund local charities – we provide the absolute best to our people, making Us the top professional services firm in this space. You + Us = Outsourcing Reimagined. Join Us today and experience true #PeopleFirst culture!
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Best of luck from the JobYoDA team!
All the best from the JobYoDA Team!
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