Job Description

Role

You will provide outstanding service, acting as customers' primary point of contact regarding products and services related to client programs.

Main Duties and Responsibilities

• Professionally handles high volume inbound calls to quickly identify and resolve customer issues
• Presents new products and services
• Enhance customer experience and satisfaction
• Demonstrate ability to gauge customer response
• Thoroughly and efficiently gather customer information, assess, and fulfill customer needs, and educate customer
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and generating reports as required

Who are we Looking for?

• Candidate must possess at least a High School Diploma / Vocational Diploma / Short Course Certificate, or Bachelor's/College Degree, in any field.
• No BPO experience required for College Graduates
• At least 6 months of BPO experience for Undergraduates and SHS/HS Graduates (old curriculum)
• Must be willing to make inbound and outbound calls
• Can start immediately
• Good to excellent communication skills
• Must be willing to work on shifting schedules
• Comfortable with an onsite setup
• Residing in or near Taguig, Makati, Mandaluyong, Pasig, and Pateros or nearby areas
• Must have an active Viber account

What will you get

• HMO coverage, covering same-sex or domestic partners
• Dental and optical benefits
• Financial loan facilities
• Educational Assistance Program
• Personal Leaves
• Fun and Stress-Free working environment
• Award-winning and People-first company

Qualification Required

• College Graduate