Customer Service Representative (CSR) | Senior Process Executive | Alabang Site Alabang - Customer Service Representative (CSR) | Senior Process Executive | Alabang Site

Location 5th, 6th and 7th Floors, Vector Two, Northgate Avenue, Alabang, Muntinlupa, 1781 Metro Manila, Philippines

Job Description

Key Responsibilities: • Responding to queries and providing assistance for questions and problems. • Following up with customers to ensure full resolution of issues. • Running reports to analyze common complaints and problems. • Utilizes knowledge base information to answer customer inquiries and alerts supervisor or lead worker when there is confusion or absence of information to answer particular questions. Key Requirements: • At least 18 months of working experience in the related field is required for this position. • At-least 1 year complete or graduate of any field. • Proficient in English and must have very good communications skills. • Good problem solving skills. • Familiarity on Customer Service skills and etiquette. • Applicants must be willing to work in Alabang.

Skills Required

  • Strong Communication Skills

Qualification Required

  • Undergraduate

What this jobs offers

Alabang About Alabang Read more about Us

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on age, race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.

Read more about Us