Senior Technical Process Executive | Service Desk | Alabang

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Senior Technical Process Executive | Service Desk | Alabang

  • 5th, 6th and 7th Floors, Vector Two, Northgate Avenue, Alabang, Muntinlupa, 1781 Metro Manila, Philippines

  • 20 Openings

  • > 1 yr

  • 33k/Month

  • 33000/Month

  • Confidential

Job Pitch

Fast-track your application by clicking "apply" and you will be routed to our Automated Processing System to proceed on your application.

Job Description

Key Responsibilities: • Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users. • Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products. • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. • Escalates complex problems to higher level within organization. Key Requirements: • At-least 1 year complete or graduate of any field.• Must have at least 18 months BPO experience in doing technical support or service desk. • Working knowledge on Windows, Mac, ITSM, Network, Application and Infrastructure. • Experience on Ticket Analysis and understanding issue trends. • Excellent interpersonal, communication and analytical skills. • Ability to multi-task in a fast pace environment and must be willing to work onsite.

Skill Required

  • Strong Communication Skills

Qualification Required

  • Undergraduate
Top Picks
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Allowances And Incentives
  • Monthly Performance Incentive

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