5th, 6th and 7th Floors, Vector Two, Northgate Avenue, Alabang, Muntinlupa, 1781 Metro Manila, Philippines
> 1 yr
Fast-track your application by clicking "apply" and you will be routed to our Automated Processing System to proceed on your application.
Key Responsibilities: • Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users. • Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products. • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. • Escalates complex problems to higher level within organization. Key Requirements: • At-least 1 year complete or graduate of any field.• Must have at least 18 months BPO experience in doing technical support or service desk. • Working knowledge on Windows, Mac, ITSM, Network, Application and Infrastructure. • Experience on Ticket Analysis and understanding issue trends. • Excellent interpersonal, communication and analytical skills. • Ability to multi-task in a fast pace environment and must be willing to work onsite.