Ubiquity Bacolod

Customer Service Representative | Bacolod

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Customer Service Representative | Bacolod

  • 2F Negros First CyberCentre Corner of Lacson Street & Hernaez Street Bacolod City 6100

  • 30 Openings

  • > 6 months

  • 14k/Month

  • 14000/Month

  • Confidential

Job Pitch

We’re hiring! Ubiquity is hiring for Customer Service Specialists to join our team. Our Customer Service Representatives is an integral role in the operations of our Bacolod office.

Job Description

Responsibilities: - Attends to customers' needs by answering product and service related queries - Provides product overview and information about other services and offerings - suggesting information about other products and services - Opens customer accounts by recording account information - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution - Maintains financial accounts by processing customer adjustments. - Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • High School Graduate
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