TDCX (Manila)

Customer Support Representative - Travel and Hospitality Account

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Customer Support Representative - Travel and Hospitality Account

  • 21F Robinsons Cyberscape Gamma, Ortigas Center, Pasig, Metro Manila, Philippines

  • 100 Openings

  • > 1 yr

  • 24k/Month

  • 24000/Month

  • Confidential

Job Pitch

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work with TDCX - 20K New Hire Performance Bonus* - Attractive remuneration, great perks, and performance incentives - Comprehensive medical, insurance, or social security coverage - Premium workspaces - Engaging activities and recognition programs - Strong learning and development plans for your career growth - Positive culture for you to #BeMore at work - Easy to locate area with direct access to public transport - Flexible working arrangements - Be coached and mentored by experts in your field - Join a global company with 26 years of experience and 340+ industry awards

Job Description

What is your mission? - As a Customer Care Champion, you will be working with our Largest Online Booking Account to deliver outstanding customer experience through phone and email. You will be the first point-of-contact to handle and resolve customer concerns. Who are we looking for? - Completed at least 2 years in college. - With at least one (1) year blended customer service experience (voice and non-voice) in the BPO industry. - Strong verbal and written English communication skills. - Positive, self-motivated and energetic. - Amenable to work in rotating shifts (morning, mid, & night shifts). - Can work in Ortigas Center, Pasig City or Sheridan, Mandaluyong City.

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • Vocational
Top Picks
  • Day 1 HMO
Medical Benefits
  • Medicine Reimbursement

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