Eastvantage Business Solutions Inc. - Main Office

Team Leader (Insurance Account)

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Team Leader (Insurance Account)

  • 24th Floor Fort Legend Tower, 3rd Avenue cor. 31st Street, Bonifacio Global, City, Taguig, 1634 Metro Manila

  • 5 Openings

  • > 1 yr

  • 40k/Month

  • 40000/Month

  • Confidential

Job Pitch

Team Manager - Insurance Account (Work On-site - Taguig)

Job Description

About the role: Assign tasks, disseminate information and process updates to the team members. Analyze volume of calls, emails and chat on a daily basis to ensure desired program targets are achieved. Conduct weekly and quarterly meetings with other departments like Training, Quality, work force teams to review performance on both Program and people metrics like attendance, attrition, adherence, OT, etc. Present reports for business reviews. Prepare reports on top and bottom performers and cross-checks this with overall metrics for the account / program. Position requirements: With strong customer service background (Insurance Experience is required). Preferably at least 2 years and up experienced employees specializing in Insurance Account/s. Analytical & Leadership skills Candidate must possess at least a Bachelor’s Degree / College Degree, any field. Manages and oversees the activities of the team, ensuring that each individual performs at the par standards set by the company and the client. Work Set-Up: - Flexible Sched - Temporary WFH

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • No Requirement
Top Picks
  • Day 1 HMO
Allowances And Incentives
  • Monthly Performance Incentive
Medical Benefits
  • Medicine Reimbursement
  • Life Insurance

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