Alabang

Customer Service Associate - Apply Now!

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Customer Service Associate - Apply Now!

  • 12th, 14th-17th Floors, Vector 3 Building, Northgate Cyber Zone, Filinvest City, Alabang

  • 50 Openings

  • > 6 months

  • Confidential

  • Confidential

  • Confidential

Job Pitch

WHO WE ARE: Optum is a part of the UnitedHealth Group, a Fortune 5 company, serving 125 million individual consumers. We are a diverse company with over 189,000 employees worldwide and over 14,000 employees in the Philippines We are a leader in nearly every aspect of today’s health care landscape We leverage on having the largest single proprietary network of physicians, hospitals, health facilities, and caregivers in the United States. At Optum, we believe that what makes you special can inspire your life’s best work. Welcome to one of the toughest and most fulfilling ways to help people, including you. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.SM Join us today and unlock a world of rewards and benefits for performance, career growth, work-life balance and the opportunity to pursue your passion. WHAT WE OFFER: Competitive Total Rewards Package Retirement Plan Medical Plan (HMO) from Day 1 of employment Dental, Medical, and Optical Reimbursements Life and Disability Insurance Paid Time-Off Benefits Sick Leave Conversion Tuition Fee Reimbursement Employee Assistance Program (EAP) Annual Performance Based Merit Increases Employee Recognition Training and Staff Development Employee Referral Program Employee Volunteerism Opportunity All Mandatory Statutory Benefits

Job Description

JOB QUALIFICATIONS: A graduate of any 4-year course or has completed 2 years in college Minimum 6 months BPO (voice) experience Ability to multi-task Must be willing to report onsite Must be willing to work on shifting schedules ROLE AND RESPONSIBILITIES You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims. You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider. You will intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed. You will provide our customer real time resolutions or through comprehensive and timely follow-up with the member Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work.SM

Skill Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • College Graduate
Top Picks
  • Day 1 HMO
Allowances And Incentives
  • Annual Performance Bonus
Medical Benefits
  • Life Insurance
  • Maternity Assistance

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