Job Pitch

#BeMore ? Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work with TDCX - 20,000 New Hire Performance Bonus* - Get home Up to 1500 eGC when you get hired! -Attractive remuneration, great perks, and -performance incentives - Comprehensive medical, insurance, or social security coverage - Premium workspaces - Engaging activities and recognition programs - Strong learning and development plans for your career growth - Positive culture for you to #BeMore at work - Easy to locate area with direct access to public transport - Flexible working arrangements - Be coached and mentored by experts in your field - Join a global company with 26 years of experience and 340+ industry awards

Job Description

What is your mission? You will help us deliver excellent service to our partner brands by performing these tasks: - Provide post-sales customer service and/or troubleshooting support to the client's B2B customers. - Support advertising customers and deliver consultative support. - Perform data analysis to improve customer's advertising experience and ensure higher ROI. - Gather client and partner feedback to enhance ad products and overall customer experience. Who are we looking for? - Completed at least 2 years in college. - With at least 2 years of cumulative BPO experience handling voice, email, chat, and technical support. - Can support multiple concurrencies (email, phone, and chat). - Strong verbal and written English communication skills. - Amenable to working in rotating shifts (morning, mid, & night shifts). - Can work in Ortigas Center, Pasig City. *Terms and conditions apply

Skill Required

• Creative Thinker
• Problem Solving Skills
• Analytical Skills
• Calm Under Pressure
• Open to Flexible Schedules
• Attention to Detail
• Empathetic to Customers
• Positive Attitude
• Strong Communication Skills

Qualification Required

• Associate Degree