TDCX (Manila)

Technical Care Representative - Consumer Electronics Account

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Technical Care Representative - Consumer Electronics Account

  • 21F Robinsons Cyberscape Gamma, Ortigas Center, Pasig, Metro Manila, Philippines

  • 100 Openings

  • > 1 yr

  • 26k/Month

  • 26000/Month

  • Confidential

Job Pitch

#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work with TDCX - Attractive remuneration, great perks, and performance incentives - Comprehensive medical, insurance, or social security coverage - Premium workspaces - Engaging activities and recognition programs - Strong learning and development plans for your career growth - Positive culture for you to #BeMore at work - Easy to locate area with direct access to public transport - Flexible working arrangements - Be coached and mentored by experts in your field - Join a global company with 26 years of experience and 340+ industry awards -- - Best Employer Brand Awardee in 2020 - Earn up to 34K - 20K New Hire Performance Bonus* - Enjoy as much as P10k after completing the training! *Terms and conditions apply

Job Description

What is your mission? - You will help us deliver excellent service to our partner brands by performing these tasks: - Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support. - Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs. - Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer. - Recognize and adjust support approach to accommodate all levels of customer’s experience. - Communicate positively with team members, customers, and other partners. Who are we looking for? - High School Graduate. - Must possess at least 1 year of BPO experience in a voice account. - Techical experience is preferred but not required. - Good understanding of consumer electronics products. - Solid technical and diagnostic skills with tested problem-solving skills. - Strong verbal and written English communication skills. - Amenable to work rotating shifts (morning, mid, & night shifts). - Can work in Ortigas Center, Pasig City.

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • Vocational
Top Picks
  • Day 1 HMO
Allowances And Incentives
  • Monthly Performance Incentive
  • Annual Performance Bonus

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