Alabang Site

Quality Assurance Manager | Alabang Site

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Quality Assurance Manager | Alabang Site

  • Northgate Cyberzone Northgate Avenue, Alabang, Muntinlupa, Metro Manila, Philippines

  • 2 Openings

  • > 3 yr

  • 118k/Month

  • 118000/Month

  • 2000/Month

Job Pitch

Is Outperformance in your DNA? Apply now & Be part of our Global growth & transformation! Hiring for our Eastwood Quality Team!

Job Description

Job Description • Driving Six Sigma and Lean Deployment • Driving SLA adherence / Customer CTQ • Ensuring all parameters are met and corrective and preventive actions are taken • Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores • Driving inputs from VOC/ CSAT / NPS for improvements • Contribute and present in client/customer reviews/meetings • Adhere to compliance to Quality standards (ISO) • Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRM, Operations-review, dashboards, BQC¿s) • Follow appraisal and feedback mechanism • Initiate and best practice sharing across the team • Driving people development by aligning to the Quality DNA program • Adherence and completion of WNS Quality Role Roadmap requirements. • Will also manage a team of Quality Analysts and will be responsible for coaching, mentoring and guiding the team to achieve quality goals and targets Qualifications • College Graduate • 3 years Experience as Quality Manager • System Working Knowledge Required: Basic Computer Knowledge (Citrix, Aduc, Windows Os, Basic Internet and Web-Based Applications • Black Belt Certified Preferred – However Green Belt Certified & Black Belt Trained Mandatory. • Should Possess Good Analytical Skills, Communication And Negotiation Skills. • Willing To Travel Across Sites & Locations Within The Country Or Abroad • Accuracy & Integrity In Data Handling • Excellent Knowledge Of Excel, Word, Power Point & Minitab. • Must be willing to work onsite Benefits • Free HMO from Day 1, including your dependent • In house training • Annual Appraisal • Annual Bonus • Learning and Development opportunities

Skill Required

  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Strong Communication Skills

Qualification Required

  • College Graduate
Top Picks
  • Day 1 HMO for Dependent
  • Day 1 HMO
Allowances And Incentives
  • Monthly Performance Incentive
  • Retirement Benefits
  • Annual Performance Bonus
  • Free Parking
  • Cell Phone Allowance
Medical Benefits
  • Medicine Reimbursement
  • Free HMO for Dependents
  • Critical illness Benefits
  • Life Insurance

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