R1RCM

Customer Support Professional

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Customer Support Professional

  • 21F Alliance Global Tower, Uptown Mall, Bonifacio Global City 1635 Taguig, Philippines

  • 100 Openings

  • > 6 months

  • 31.5k/Month

  • 31500/Month

  • Confidential

Job Pitch

Benefits: Competitive salary package Joining, onboarding, regularization bonuses Employee HMO, Group Life Insurance, Personal Accident Coverage on Day 1 of employment Target variable incentives

Job Description

Job Details: Leading provider of technology-enabled revenue cycle management services US Healthcare Account Night Shift Schedule Voice-based operations Responsibilities: First point of contact interacting with patients over the phone Handles a high volume of incoming calls Schedules patient visits and procedures for multiple hospitals and outpatient centers which involves coordinating and adhering to many departments and their clinical protocols Responds to questions and concerns and directs them to appropriate location or department Provides on-going communication with clinical staff regarding real-time patient status Collaborates with medical staff and their associates to optimize efficiency and effectiveness in scheduling Multitasks between several different technology systems to complete functions Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties Provides patient education by explaining preps and patient instructions for the scheduled procedure following scheduling protocols Informs patients of possible co-pays and deductibles needs to be paid at the time of service Reviews and analyzes financial information from the registration system and communicates information to the patient and business office Communicates effectively with physicians and physician staff, ancillary departments, nursing units and patients Performs all other duties and projects as assigned. Qualifications: College graduate preferred BPO experience an advantage Good communication skills Willing to work night shift Amenable to work in BGC Taguig City Willing to work onsite

Skill Required

  • Empathetic to Customers
  • Strong Communication Skills

Qualification Required

  • Undergraduate
Top Picks
  • Day 1 HMO for Dependent
  • Day 1 HMO
Allowances And Incentives
  • Monthly Performance Incentive
Medical Benefits
  • Medicine Reimbursement
  • Critical illness Benefits

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