Eastvantage Business Solutions Inc. - Main Office

Technical Support Representative (Home Technology Account)

Read more about the company

Share this job with your friends

You Want to apply this jobs?
Apply for Chatbot

Technical Support Representative (Home Technology Account)

  • 15th Floor Fort Legend Tower, 3rd Avenue cor. 31st Street, Bonifacio Global, City, Taguig, 1634 Metro Manila

  • 2 Openings

  • > 1 yr

  • 25.998k/Month

  • 25998/Month

  • Confidential

Job Pitch

We are looking for Technical Support for our Home Technology Account!

Job Description

Responsibilities: - Answering tickets focusing on consumer products and service questions; - Suggesting information about other products and services; - Tier 1 & 2 customer support; - Maintains customer records by updating account information. Overall knowledge base and data management. - Resolves product or service problems by clarifying the customer's complaint; - Inquiring on the cause of the problem; - Selecting and explaining the best solution to solve the problem if possible; - Expediting correction or adjustment; following up to ensure resolution; Qualifications: - At least 2 years of customer service and technical support experience - Has a background in billing/invoices - Has an average to excellent English communication skills - Amenable to work in BGC - Open for a Midshift/Nighshift schedule - Can start as soon as possible

Skill Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • No Requirement
Top Picks
  • Work From Home
Medical Benefits
  • Medicine Reimbursement
  • Life Insurance
  • Maternity Assistance

Similar jobs view all