Bilingual Nihongo Supervisor | N2/N1 Level

Accenture Manila


Cybergate Street, Mandaluyong City, Metro Manila, Philippines

2 Openings

> 5 yr


Basic Salary : 130000/Month

Total Guaranteed Allowance : Confidential

Job Pitch


Job Description

Skills and Qualifications: • N1 to N2 JLPT Linguistic Competence Level • Must have at least 5 years of work experience • Must have supervisory experience Tasks and responsibilities include: • Responsible for the activities assigned by the management • Understand and perform process lead role • Assist processors with questions and problems related day to day transaction processing • Assist in supervising the activities performed by the regular processing team within Manila Delivery Center • Ability to provide assistance to the staff • Actively seeks opportunities for Continuous Improvement initiatives. • Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to. • Escalates production issues to leaders as appropriate. • Ensures all work is performed in accordance with SLAs and metrics. • Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period Why join Accenture? • Competitive salary package, company bonuses, and performance incentives • Night differential • Loyalty, Christmas gift, Inclusion and diversity benefits • Paid sick and vacation leaves • Expanded maternity leave up to 120 days* • HMO coverage (medical and dental) from day 1 of employment • Life insurance • Employee stock purchase plan • Retirement plan • Flexible working arrangements • Accessible locations • Healthy and encouraging work environment • Career growth and promotion opportunities *Terms and conditions apply

Skill Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • Vocational

Top Picks

  • Joining

  • Day 1

  • Work From

  • Allowances and Incentives

  • Free

  • Medical Benefits

  • Critical
    illness Benefits