Bilingual Japanese Associate Manager - Php100,000 Signing Bonus

Accenture Manila


Cybergate Street, Mandaluyong City, Metro Manila, Philippines

2 Openings

> 7 yr


Basic Salary : 150000/Month

Total Guaranteed Allowance : Confidential

Job Pitch

JOIN ACCENTURE AND GET - 100,000PHP* SIGNING BONUS Overall Purpose: The person will be responsible for all work assignments, committing teams to work, managing the team 's financials and mix to targets, and driving the overall people management within the team. May manage service delivery team leads.

Job Description

Responsibilities: -Manage a team of team leads/supervisors in the operations tower of the deal -Reports to the service delivery lead and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality) -Act as point-of-contact of the company and the client in the performance of operational sub-processes -Act as an escalation point for all operational related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again -Communicate regularly with the client to ensure that the proper department complies with the latest changes in the procedures -Lead client meetings to discuss team performance and address issues as required -Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes, services and deliverables to the client -Prepares forecasts / budget for the Team and conduct manual invoicing -Identify operational accounts-related requests and process if approved -Identify process issues and escalate to responsible owner -Confirm disputes and contact customers if dispute is valid -Identify operational issues/revenue recognition problems -Collect and gather data for process and operational Reports -Prepare regular / daily reports Qualifications: -Required Skills and Qualifications -Language Requirement: Japanese Proficiency N2 -Fluent in English -Highly trainable -With presentation skills -Must have BPO experience -With skills in MS Office (Outlook, Powerpoint, Excel, Word) -Management experience required -Strong verbal and oral communications and client facing skills -Positive approach in supporting customer & company needs -With managerial or supervisory experience; must be able to lead a team of supervisors/team leads *Terms and Condition Apply

Skill Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • Vocational

Top Picks

  • Work From

  • Allowances and Incentives

  • Free

  • Medical Benefits

  • Life

  • Maternity