Premium Account @ Concentrix Makati - 6 months BPO Exp is Needed

Concentrix Makati

Concentrix

Concentrix, Ayala Avenue, Makati, Metro Manila, Philippines

500 Openings

> 6 months

27k/Month

Basic Salary : 27000/Month

Total Guaranteed Allowance : Confidential

Job Pitch

Your day-to-day in a nutshell • Answering incoming calls from customers • Resolving customer inquiries/requests • Developing and maintaining accurate files • Ensuring customer requests are handled in an appropriate and timely manner • Utilizing various Concentrix and client-based tools and applications for customer management and servicing • Providing cutting-edge service in a friendly, confident and knowledgeable manner

Job Description

Who We Are Concentrix is a multi-awarded CX (Customer Experience) Solutions company that prides itself on being FANATICAL towards its clients and staff. We are Different by Design and we #EmbraceDifferent tools for our employee’s success. #JoinCNXC today! The Dream Job defined As a Customer Care Specialist, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands. Your day-to-day in a nutshell • Answering incoming calls from customers • Resolving customer inquiries/requests • Developing and maintaining accurate files • Ensuring customer requests are handled in an appropriate and timely manner • Utilizing various Concentrix and client-based tools and applications for customer management and servicing • Providing cutting-edge service in a friendly, confident and knowledgeable manner Ready to #EmbraceDifferent? You may be our next Customer Experience Champion if you: • Are a college graduate, with or without BPO experience • Have an experience of at least six (6) months in the BPO industry • Have working knowledge on computers • Have good customer service, multi-tasking and problem-solving skills • Are willing to work in shifting schedule Here’s what’s in store for YOU! • Paid training • Competitive salary • Monthly performance incentives • Benefits after six (6) months • Vacation entitlement upon hire • Career pathing and advancement opportunities Join us in Concentrix and #EmbraceDifferent with the world’s best brands! Concentrix is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Skill Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • High School Graduate

Allowances and Incentives

  • Transport
    Allowance

  • Monthly
    Performance Incentive

  • Medical Benefits

  • Critical
    illness Benefits

  • Life
    Insurance

  • Maternity
    Assistance

  • Work Shift/Schedule

  • Night
    Shift