Join our Support and Leadership Team! Exciting offers awaits you!
Dare to be #DifferentByDesign? Grab the opportunity to be part of a global organization where Experience is Everything. Enjoy a disruptive workplace as we provide endless learning opportunities, sustainable career development, and an employee centric environment. #OneBoldFuture
Essential Functions/Core Responsibilities
- Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
Assists in driving metrics of the team
-Monitor closure of service levels regularly.
-Ensure prompt escalations to Team Captain.
Supervise team in the absence of the Team Captain.
-Monitor performance and quality scores of team.
Take production calls as well as escalated calls.
-Bachelor's degree in related field from a four-year college or university with two to four years of relevant experience preferred
-At least with 1 year SME or Team Leader Trainee experience in BPO setting is preferred
Strong communication skills, both written and verbal
-Proficient in Microsoft Office
-Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
-Self-starter, sense of urgency, and works well under pressure
-Sense of professionalism and ability to develop relationships
Problem Solving Skills
Calm Under Pressure
Open to Flexible Schedules
Attention to Detail
Strong Communication Skills
14th Month Pay
Allowances and Incentives
Monthly Performance Incentive
Job Search Status
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