Subject Matter Expert

Concentrix SM Megamall

Concentrix

SM Megamall, Doña Julia Vargas Avenue, Ortigas Center, Mandaluyong, Metro Manila, Philippines

5 Openings

> 2 yr

25k/Month

Basic Salary : 25000/Month

Total Guaranteed Allowance : Confidential

Job Pitch

Join our Support and Leadership Team! Exciting offers awaits you!

Job Description

Dare to be #DifferentByDesign? Grab the opportunity to be part of a global organization where Experience is Everything. Enjoy a disruptive workplace as we provide endless learning opportunities, sustainable career development, and an employee centric environment. #OneBoldFuture Essential Functions/Core Responsibilities - Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert). Assists in driving metrics of the team -Monitor closure of service levels regularly. -Ensure prompt escalations to Team Captain. Supervise team in the absence of the Team Captain. -Monitor performance and quality scores of team. Take production calls as well as escalated calls. Candidate Profile -Bachelor's degree in related field from a four-year college or university with two to four years of relevant experience preferred -At least with 1 year SME or Team Leader Trainee experience in BPO setting is preferred Strong communication skills, both written and verbal -Proficient in Microsoft Office -Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables -Self-starter, sense of urgency, and works well under pressure -Sense of professionalism and ability to develop relationships

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Strong Communication Skills

Qualification Required

  • College Graduate

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