Travel Counselors - 1 yr GDS (SABRE /APOLLO)

EXL- Mall of Asia, Pasay

EXL Service Phil., Inc

11th Floor, TwoE-com center, PAlm Coast Drive, Mall of Asia, Pasay City

100 Openings

> 1 yr


Basic Salary : 29000/Month

Total Guaranteed Allowance : Confidential

Job Pitch

STAY AT HOME & GET HIRED OVER THE PHONE!!! JOB HIGHLIGHTS: • VIRTUAL INTERVIEWS • Amenable to Work-from-home • Get a chance to win Work from home Package

Job Description

Roles and Responsibilities ? As a Travel Counselor, you will answer call and inquiries of customers in accordance with standard policies and procedure ? Making changes to existing reservations (ticket reissuance & cancellations) ? Providing support on any existing online bookings – air, hotel, car, rail & non-GDS changes & cancellations ? Utilization of Sabre/Apollo GDS systems & other assigned tools required when completing PNR changes ? Making outbound calls to vendors and customers as required ? Creating new PNRs for fresh bookings Job Qualifications ? Completed 2 years in College (no back subjects) ? This position requires a minimum of 1 to 2 years recent travel services experience (Corporate Preferred) ? GDS experience required – Sabre/Apollo is preferred ? Extensive US domestic knowledge of travel industry, business travel destination and geography ? Internet/Website knowledge, call center experience and the ability to provide superior Client service ? Ability to work under pressure and effectively multi-task while maintaining professional rapport with clients ? Must possess strong consultative skills, decisive and successful problem solving skills, excellent written and verbal communication skills and the ability to use the internet effectively If you are interested to apply kindly send your Full name /Contact Number /Home Address /Travel Counselor/Years of BPO exp under Apollo/Sabre /JOBYODA to +63938 068 6661 for scheduled over-the-phone interview from Monday to Friday, 9AM to 4PM. What we offer: ? Competitive Compensation Package with Retention Program Incentives, Performance Incentives ? In-house training ? Group Life Insurance ? Medical coverage +3 dependents upto 80 years old. ? Dental coverage ? Personal development programs ? Enjoy In-house Gym and Recreation Areas ? Meal and other allowances

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • College Graduate

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  • Work Shift/Schedule

  • Night

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