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Duties and Responsibilities:
•Establish and nurture rapport with clients that is conducive to a long-term business relationship
•Promote business growth from existing clients by ensuring they receive world-class responsiveness, accuracy and timeliness of specialized services
•Participate as required in client facings aspects of new account implementation and development
•Prioritize and manage multiple complex projects within time, technical and resource constraints
•Provide written documentation to appropriate team members and client addressing each facet of implementation for every project, to include an overall rollout plan, timelines, and project assignments
•Provide advanced problem solving, troubleshooting and system consultation to clients
•Help build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions.
•Manage performance of assigned functional areas and personnel through metrics that address
•quantitative, qualitative, and fiscal key performance indicators (KPI’s) as well as personnel productivity
•Organize and drive successful completion of data insight initiatives through effective management of analyst and data employees and effective collaboration with stakeholders.
•Support business growth prospecting activities including participation in sales activities
•Continually offer input to innovate processes, systems, organization and culture
•Bachelor's degree holder
•Must have at least 12 years of experience in Data Analytics
•Must have at least 5 years of experience as Data Analytics Manager
•Bachelor’s degree (or equivalent experience)
•Strong oral and written communication skills supporting a required ability to articulate clear ideas and strategies
•Must have an experience with data visualization tools: Tableau, Power Bi, etc.
Problem Solving Skills
Strong Communication Skills
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