6F Ebloc 3- Geonzon St, IT Park, Lahug Apas, Cebu City

6 Openings

> 1 yr

25k/Month

Basic Salary : 25000/Month

Total Guaranteed Allowance : 2000/Month

Job Pitch

We are actively hiring for different leadership roles!!! Apply now!

Job Description

Roles and Responsibilities:- · Analysis – Strong Analytical skills · Should be able to handle & achieve the departmental requirements · Maintaining secrecy of data · Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis · Should be open to change, Multi-tasking skills · Ability to manage real time queues and skill changes · Communication between Team Locations to effectively manage the staff · Ensure is able to effectively manage floor discipline · Ability to think on toes and take accurate decisions which will help in meeting the service goals Key Deliverables (KRA/Measure): · Meet Real Time Adherence · SLA – Service Level/Abandon Rate Targets met on a consistent Basis · Real Time Reporting – Timeliness & Accuracy · Client Management – Internal and External · Ability to work on data and generate various types dashboards, reports/ad-hoc reports required on real time basis · Ability to handle high level data analysis and data Requirements Applicant’s Specifications: · Good knowledge of MS Excel & other MS Office Applications · Should have good Knowledge of Avaya CMS · Ability to think strategically and work in terms of business opportunity and growth · Candidate should be ready to work in a 24*7 environment · Ability to handle pressure and a natural go getter Experience: · Should have minimum exposure in Call Center environment for 2 years · With at least 1 year experience in Real Queue Management · Knowledge of Scheduling should have understanding of basics in Scheduling

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • College Graduate

Allowances and Incentives

  • Monthly
    Performance Incentive

  • Free
    Shuttle

  • Medical Benefits

  • Medicine
    Reimbursement

  • Critical
    illness Benefits

  • Life
    Insurance

  • Work Shift/Schedule

  • Night
    Shift