6F Ebloc 3- Geonzon St, IT Park, Lahug Apas, Cebu City

10 Openings

> 2 yr


Basic Salary : 25000/Month

Total Guaranteed Allowance : 2000/Month

Job Pitch

We are actively hiring for different leadership roles!!! Apply now!

Job Description

Responsibilities: · Responsible for conducting process training to new hires and evaluate their performance based on their competencies. · Deliver Product and Process Trainings · Take up new hire Training batches · Maintain attrition and throughput as per process guidelines · Coach and counsel where-ever needed · Document Training reports and trackers · Conduct Pre & Post assessment to identify any red flags (if any) · Provide feedback to specific areas of opportunity · Coach associates on DSAT with a clear understanding of process requirement · Generate and maintain regular reports · Understand process requirement · Conduct regular audits to check training effectiveness · Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality Requirements: *Preferred: Candidate must possess at least a Bachelor's/College Degree , any field. *At least 2 year(s) of working experience in the related field is required for this position. *Experience in handling a Telco program or Customer Service is preferred *Excellent written and verbal communication skills *Must possess good presentation skills *Excellent Organizational and planning skills *Good understanding of Group Dynamics (diversity) *Analytic and Results Oriented

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • College Graduate

Allowances and Incentives

  • Monthly
    Performance Incentive

  • Free