Quality Team Leader for CEBU

Tech Mahindra -Ebloc 3 Site

Tech Mahindra

6F Ebloc 3- Geonzon St, IT Park, Lahug Apas, Cebu City

3 Openings

> 3 yr


Basic Salary : 30000/Month

Total Guaranteed Allowance : 2000/Month

Job Pitch

We are actively hiring for different leadership roles!!! Apply now!

Job Description

Job Description Responsibilities: *Experience in transactional quality of telecom BPO *Drive process improvement and other quality tools for process performance measurement and standardization. *Ensure Process compliance. *Mentor and lead the quality team. *Plan for effective resource utilization and process target alignment. *Drive and track process parameters critical to quality and process. *Adopting best practices, ensuring meeting of SLA's. *Contribute to the development of the short and long term goals of the process. *Ensure client quality targets are met & exceeded. *Driving quality initiatives in the team. Requirements Skill Required: Graduate- Any discipline, MBA's preferred. *3-4 years of experience *2-3 years experience in Telecom BPO. *Excellent written and verbal communication. *Excellent people management, man management skills. *Strong interpersonal and influencing abilities. *Good process management skills. *Able to think strategically, and develop business plans. *Able to work in terms of business opportunities, growth, revenue. *Excellent skills on Excel/Quality Tools / Data Analysis / Analytical Skills / Reporting. *The candidate should have excellent problem solving capabilities and lateral thinking skills.

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • College Graduate

Allowances and Incentives

  • Monthly
    Performance Incentive

  • Medical Benefits

  • Medicine

  • Critical
    illness Benefits

  • Life

  • Work Shift/Schedule

  • Night