Operations Group Leader for CEBU

Tech Mahindra -Ebloc 3 Site

Tech Mahindra

6F Ebloc 3- Geonzon St, IT Park, Lahug Apas, Cebu City

10 Openings

> 2 yr

40k/Month

Basic Salary : 40000/Month

Total Guaranteed Allowance : 2000/Month

Job Pitch

We are actively hiring for different leadership roles!!! Apply now!

Job Description

Job Description Responsibilities · Responsible in supervising and coaching Trainers and establishes performance expectations and conducts evaluations based on expectations · Assists the Training AM/Manager with training logistics · Manages training attrition and throughput with the help of the Training AM/Manager as per process guidelines · Creates and monitors projects to improve training processes · Review, update and provide recommendations on the training materials, curriculum and modules · Responsible for conducting and delivering end-to-end training to new hires and evaluate their performance based on their competencies whenever necessary · Document Training reports, trackers, dashboards etc. · Conduct Pre & Post assessment to identify any red flags (if any) · Generate and maintain regular reports · Understand process requirement · Conduct regular audits to check training effectiveness · Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality Requirements *Preferred: Candidate must possess at least a Bachelor's/College Degree , any field. *At least 1-2 year(s) of working experience in the related field/similar capacity is required for this position. *At least 3 years experience handling Opreations *Excellent written and verbal communication skills *Must possess good presentation skills *Excellent Organizational and planning skills *Good understanding of Group Dynamics (diversity) *Analytic and Results Oriented

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • College Graduate

Allowances and Incentives

  • Monthly
    Performance Incentive

  • Free
    Shuttle

  • Medical Benefits

  • Medicine
    Reimbursement

  • Critical
    illness Benefits

  • Life
    Insurance

  • Work Shift/Schedule

  • Night
    Shift