Customer Care Professional

Iloilo

Hinduja Global Solutions

2nd Floor Ayala Techno Hub, Boardwalk Avenue, Smallville Business Center, Mandurriao, Iloilo City, 5000 Philippines

60 Openings

> 6 months

17k/Month

Basic Salary : 17000/Month

Total Guaranteed Allowance : Confidential

Job Pitch

Do you have what it takes to be part of our global workforce? Join our PREMIUM account as Customer Care Professional!

Job Description

· Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures · Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call · Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service · Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies · Manipulate systems and escalate issues to the appropriate personnel for final resolution · Adheres to HGS’ policies and procedures and maintain a positive attitude in support of HGS’ Commitment to Excellence. · Performs other duties as assigned.

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • Undergraduate

Top Picks

  • Day 1
    HMO

  • Allowances and Incentives

  • Monthly
    Performance Incentive

  • Retirement
    Benefits

  • Free
    Shuttle

  • Free
    Parking

  • Annual
    Performance Bonus

  • Medical Benefits

  • Medicine
    Reimbursement

  • Critical
    illness Benefits

  • Life
    Insurance

  • Work Shift/Schedule

  • 24/7