UP Ayala Technohub Building N, Central Ave, Diliman, Quezon City, Metro Manila, Philippines
Role and Responsibilities:
Customer Service: Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.
Guidance and Education: Educate customers on consumer-driven health care topics to help them manage their health and well-being. Assist in selecting the best benefit plan options and choosing quality care providers.
Intervention: Act on behalf of customers to assist with appointment scheduling or connect them with internal specialists when needed.
Resolution: Provide real-time resolutions or follow up comprehensively and promptly with members.
Impact: Your role is crucial in ensuring our members, families, facilities, and health professionals have confidence in the exceptional care we provide. This is your opportunity to make a meaningful impact every day.
Job Qualifications:
Graduate of any course, with or without International BPO voice experience
College undergraduate with at least 6 months of International BPO voice experience
High school graduate with at least 24 months of International BPO voice experience
Good communication skills
Ability to multi-task
Willingness to work onsite in UP Ayala Technohub, QC
Willingness to work on shifting schedules
Must be a Filipino citizen
About Optum
Read more about Us
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Fast facts
Established in 2011
Largest Global Capability Center (GCC) in the Philippines, providing healthcare operations, technology, analytics and support services.
6 offices in the country (Makati, Taguig, Alabang, Quezon City, Davao and Cebu).
Life here
We are dedicated to making our organization a place where people feel welcomed, valued, heard and respected.
The people of UnitedHealth Group are dedicated to improving the lives and health of others. Here, you’ll discover how you can help drive affordability, accessibility and quality of care for millions of individuals while growing your career.
Leadership development opportunities
We host initiatives open to all employees interested in becoming high-performing people leaders or improving their leadership skills.
Career growth and mobility
We offer skill development, tuition reimbursement*, internal growth opportunities and career mapping support.
*Tuition reimbursement initiatives vary by region and country. Our benefits documents override any information found on this page.
Benefits
At Optum, our mission of helping people live healthier lives and helping make the health system work better for everyone extends to our team members. Under our United Well-being umbrella, we offer a full suite of benefits, well-being programs and resources to support you in all aspects of your life.
We know you have a life outside of work. That’s why we offer generous paid time-off benefits, including wellness leave, bereavement leave, and public holidays. We also support major life events with maternity, paternity, solo parent and Magna Carta leave.
Financial
Financial security is foundational to your well-being. Our retirement plan includes core employer contributions, voluntary employee contributions, and employer matching, all designed to reward tenure and help you build long-term savings. We also offer a member loan program for added flexibility.
Emotional
We foster an environment where you can show up as your authentic self. Our Bravo! global recognition program ensures your contributions are appreciated in meaningful and visible ways. We also support emotional wellness through benefits and leave policies that recognize family structures and caregiving needs.
Physical
Your health matters. We offer a comprehensive medical plan (HMO type) covering inpatient and outpatient care for employees and dependents, with flexible options to top up coverage or add more dependents. You’ll also have access to reimbursements for outpatient medicines, dental, and optical care, plus annual physical exams and life and disability insurance.
Read more about Us
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