2310 Chino Roces Ave, Makati, Metro Manila
Job Title: We are hiring! SIGN ON BONUS 15,000 Location: Makati Job Type: Full-time Experience Level: Entry / Mid / Senior Industry: BPO
We are hiring! SIGN-ON BONUS 15,000. Join our team at Alorica Philippines as we are currently seeking candidates for the exciting opportunity. In this role, you’ll be the first point of contact for customers, handling inquiries with empathy, efficiency, and professionalism. You’ll provide support via phone, chat, or email to resolve concerns, process requests, and deliver world-class service.
Respond to customer inquiries through phone, email, or chat.
Provide accurate information and resolve customer concerns promptly.
Document and update customer records in the system.
Handle complaints with patience, professionalism, and problem-solving skills.
Meet performance targets including quality, customer satisfaction, and productivity.
Collaborate with team members and supervisors to improve customer experience.
High school diploma or equivalent (college degree preferred).
Excellent communication skills in English (verbal and written).
Basic computer navigation and typing skills.
Strong problem-solving and active listening abilities.
Willingness to work flexible shifts, weekends, and holidays if needed.
Prior customer service or BPO experience is a plus, but not a must.
At Alorica Philippines, we pride ourselves on our inclusive culture, strong team spirit, commitment to career development, cutting-edge tools and technology, and what makes us truly unique is that we’re redefining what it means to connect people and solve problems.
Submit your application today and take the first step toward a rewarding career with Alorica! Kindly visit our facebook page at Alorica Makati Hub
About Alorica Philippines
Read more about Us
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com
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