Teleperformance Philippines - WFM Real Time Analyst I | Teleperformance Alphaland

Location Teleperformance Philippines, Mandaluyong, Metro Manila, Philippines

Job Description

Oversees and has full responsibility over all operational support aspects of the contact center.
Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure.
May monitor the implementation and execution of all training programs across the contact center.
Oversees all aspects of contact center quality issues and support systems implementation and management.
May be responsible for multiple contact centers.
Positions on this level are fully proficient in executing established standards.
Works independently within set frames and follows set course.
Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area.
Develops own knowledge, shares best practice and develops relevant/appropriate solutions.
Positions at this level are expected to continuously improve the day-to-day activities/processes.
Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

Required Skills:

Positions on this level are fully proficient in executing established standards.
Works independently within set frames and follows set course.
Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area.
Develops own knowledge, shares best practice and develops relevant/appropriate solutions.
Positions at this level are expected to continuously improve the day-to-day activities/processes.
Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

Skills Required

Creative Thinker
Problem Solving Skills
Analytical Skills
Attention to Detail
Positive Attitude
Strong Communication Skills

Qualification Required

College Graduate

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About Teleperformance Philippines Read more about Us

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. Teleperformance serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.