Alldigitech Manila Inc. - WFM Assistant Manager

Location Upper McKinley Hill, Taguig, Metro Manila, Philippines

Job Description

Job Description:

Manage the scheduling, forecasting, and real-time tracking of call center staff to ensure smooth operations and meet performance goals.
Monitor daily performance and adjust schedules as needed to meet service targets (SLAs and KPIs).
Work closely with operations, training, and other teams to align workforce plans with company goals.
Ensure agents follow their schedules and quickly address issues like lateness or absences.
Use past data to predict call volumes and staffing needs, then create schedules to ensure the right coverage.
Analyze call center data to find ways to improve efficiency and performance.
Partner with managers and supervisors to solve staffing issues and operational problems.
Keep open communication with agents, sharing timely updates about schedules or any changes.

Qualification:

At least 3-5 years of RTA/WFM experience in BPO setting
At least 1-2 years of handling Workforce Management Team
Bachelor's/College degree or Associate Grad of any course or field
Good Communication, Analytical and Problem-Solving skills
Has good understanding of People Management
Ability to multi-task, focus and complete reports for extended periods of time
Attention to detail and high level of accuracy
MS Excel, Word and PowerPoint proficient

Skills Required

Strong Communication Skills
Attention to Detail
Analytical Skills
Problem Solving Skills

Qualification Required

Associate Degree

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What this jobs offers

About Alldigitech Manila Inc. Read more about Us

Alldigitech Inc (NSE – ALLDIGI) India is a pure play, third-party Business Process Outsourcing (BPO) Company offering both voice and non-voice services on a blended delivery platform.

Starting out in 1998, Alldigi has emerged as a global corporation, servicing veritable corporate majors across the world on a 24/7/365 basis. Balancing rapid growth with an expansion in service offering, Alldigi is acknowledged for its expertise in Banking, Financial Services and Insurance, Technical Support, Quality Assurance and Human Resource Processing domains.

Alldigitech Inc began to expand in the Philippines to complement the demands of US clients and to tap other potential Southeast Asian markets. The 150-seater BPO Kingdom Builders, Inc. (KBI) in Ortigas was bought by Alldigitech Inc in October 2007.

Alldigitech Inc. now caters to the needs of existing and proposed customers from the US, Australian and ASEAN markets. Alldigitech Inc has also scaled the capacity of Alldigitech Inc to 750 seats.