Alorica Philippines - WE ARE HIRING!

Location 2310 Chino Roces Ave, Makati, Metro Manila

Job Description

WE ARE HIRING!

Company Name: Alorica Philippines

Location: Mj Plaza

Job Type: Full-time

Experience Level: Entry / Mid / Senior

Industry: BPO

About the Role

We are seeking dynamic individuals to join our team at Alorica Philippines. As a part of our BPO industry, you will have the opportunity to work in a fast-paced and collaborative environment. You will be responsible for delivering high-quality customer service to our clients while utilizing innovative tools and technologies.

Key Responsibilities

Provide exceptional customer service via phone, email, and chat
Resolve customer inquiries and concerns efficiently
Document all interactions accurately in the system
Collaborate with team members to ensure customer satisfaction
Adhere to company policies and procedures
Meet and exceed performance metrics and targets

Qualifications

Strong communication skills both verbal and written
Ability to multitask and work in a fast-paced environment
Previous customer service experience is a plus
High school diploma or equivalent
Proficiency in MS Office and CRM software

Benefits

Competitive salary and benefits package ?
Career growth opportunities within the company ?
Friendly and inclusive work environment ?
Health and wellness programs ?
Ongoing training and development initiatives ?
Team building activities and events ?

Why Join Us

Alorica Philippines prides itself on fostering a culture of teamwork, collaboration, and innovation. We value our employees and provide them with the tools and resources they need to succeed. Join us to be a part of a dynamic team that is committed to delivering excellence in customer service.

How to Apply

If you are ready to take on this exciting opportunity, please visit our company site to submit your application.

Skills Required

Strong Communication Skills

Qualification Required

Undergraduate

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What this jobs offers

About Alorica Philippines Read more about Us

At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com